Returns & Exchanges
We're here to help.
I am not happy with my purchase. What is your return policy?
Oh no! What can we do to help make it right? Please call or email us with your concerns and we'll do everything in our power to make you happy. If you've accidentally ordered the wrong item, no problem. We will gladly send you an exchange slip and prepaid return label along with the correct item. If you require a return, please note that items must be returned within 30 days of purchase.
Help—my item arrived broken or damaged.
If an item is damaged in transit, we are happy to send you a replacement or provide you with a refund for the damaged item to the credit card used for the initial payment.
I don't like the product I received, can I return it?
Due to COVID-19 and in an effort to keep both our customers and our staff as safe as possible, we are not accepting returns of products that have been opened. If you are not happy with the quality of the product(s) you received, please give us a call at 888.952.4005 (toll-free) or email us at email@example.com and we can provide you with store credit or help you find a replacement product more suitable to your tastes.
Updated COVID-19 Return Policy
We are happy to be here to stock your pantries and kitchens, but please be mindful of the quantities purchased. We are not accepting returns or exchanges of product(s) bought in excess at this moment in time. If you received an incorrect item or damaged product, please contact us at firstname.lastname@example.org.