Customer Service

OFFER DETAILS: 15% off select pasta cuts from Rustichella d'Abruzzo (see all eligible pasta cuts here). Discount automatically applied, no coupon code required. Offer only valid for online orders at May not be combined with any other offer(s). Discount applied to subtotal of applicable products. Not valid on e-Gift cards. Not valid for shipping charges. Offer expires at 11:59 PM PST on Wednesday, September 22nd, 2021. 

A message regarding COVID-19:

During these uncertain times, the safety of our customers, community and employees are of utmost importance. You can read our full statement regarding COVID-19 here. 

Due to the increase in order volume, please allow an extra 2–3 business days to process orders. We are doing our best to keep everything in stock and process orders in a timely manner. If you have any questions regarding processing and transit times, or availability of our products, please email us at Thank you so much for your patience and understanding. is here to fill your pantry—and your life—with wonderful flavors.

Our website represents a thoughtfully curated selection of products from our bricks-and-mortar stores in Oakland and Berkeley, California. We have tasted every single product, chatted with every producer and tested every recipe (ours is a tough job) in order to bring you some of the most delicious and special foods in the world. We serve these up with a side of interesting information so you can learn the stories behind the things you eat.

We are excited to share our food with you and proud to stand by what we sell. If you or the recipient of your well-chosen gift are less than satisfied, please give us a call or send us an email and we’ll make it right.

We hope you’ll consider us your friendly guides on the journey through Our team is here to help, whether it’s to share cooking tips and recipe ideas, help you put together the best gift in the world or hunt down that amazing something you tasted somewhere. We are always happy to talk about food, so please don’t hesitate to get in touch.

Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday–Friday, 8am–4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.

Returns and Exchanges

I am not happy with my purchase. What is your return policy?

Oh no! What can we do to help make it right? Please call or email us with your concerns and we'll do everything in our power to make you happy. If you've accidentally ordered the wrong item, no problem. We will gladly send you an exchange slip and prepaid return label along with the correct item (additional shipping charges apply). If you require a return, please note that items must be returned within 30 days of purchase.

Help—my item arrived broken or damaged.

If an item is damaged in transit, we are happy to send you a replacement or provide you with a refund for the damaged item to the credit card used for the initial payment.

I don't like the product I received, can I return it?

Due to COVID-19 and in an effort to keep both our customers and our staff as safe as possible, we are not accepting returns of products that have been opened. If you are not happy with the quality of the product(s) you received, please give us a call at 888.952.4005 (toll-free) or email us at and we can provide you with store credit or help you find a replacement product more suitable to your tastes.

Updated COVID-19 Return Policy

We are happy to be here to stock your pantries and kitchens, but please be mindful of the quantities purchased. We are not accepting returns or exchanges at this moment in time. If you received an incorrect item or damaged product, please contact us at

Special Message About e-Gift Cards:

e-gift-cardE-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. We're sorry for an inconvenience and thank you.