Customer Service

Labor Day Hours

Our shipping and customer service department is closed for Labor Day, Monday Sept. 2, 2024. Any orders placed after 12pm Friday, Aug. 30 will require an extra day for processing. For questions, please email info@markethallfoods.com

Special Message About e-Gift Cards:

E-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. Learn how to redeem your gift card.

Promotions

Rustichella d'Abruzzo Pasta Sale: Enjoy 20% off all pasta from Rustichella d'Abruzzo. Discount automatically applied in checkout cart. Offer starts Wednesday, August 28, 2024 at 3:30pm PST and ends Wednesday, September 25, 2024 at 12pm. Offer only valid for online orders at markethallfoods.com. Discount applied to subtotal of applicable products. Not valid for in store pickup or purchases. Not valid on e-Gift cards. Not valid for shipping charges. Limited quantities, while supplies last.

Returns and Exchanges

Help—my item arrived broken or damaged.

If an item is damaged in transit, please contact us right away at info@markethallfoods.com and include a photograph of the damaged contents and the packaging.

Return Policy

We accept returns of unopened and undamaged non-perishable products within 30 days of ordering. Refunds will cover the cost of the item(s) only and do not include the return label or shipping fees. Refunds are processed within 2–3 business days.

Have more questions? Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday-Thursday, 8am-4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.

Contact our Brick-and-Mortar Shop and/or Catering Department

Looking to contact our Oakland, California retail shop located inside Rockridge Market Hall? Please call (510) 250-6005 or visit rockridgemarkethall.com. Hours are 9am-7pm PST daily. 

Interested in Market Hall Catering? Please call (510) 250-6001 or visit markethallcaterers.com. Hours are Monday-Friday 9am–5pm, Saturday and Sunday 9am–3pm PST.