Customer Service

2022 Valentine's Day Shipping Schedule 

Send your be mines on time–please place your orders by the following dates to ensure arrival by Valentines Day. For more information about shipping and transit times, please visit our Shipping Information Page.

  • For FedEx Ground, please place your orders by Friday, February 4th at noon PST.
  • For FedEx 2nd Day Air and FedEx Overnight, please place your orders by Sunday, February 6th at noon PST. 

Due to the increase in order volume and COVID-related challenges in global and national transportation, transit times and delivery dates are currently not guaranteed. We are doing our best to keep everything in stock and process orders in a timely manner. If you have any questions regarding processing and transit times, or availability of our products, please email us at Thank you so much for your patience and understanding.

A message regarding COVID-19:

During these uncertain times, the safety of our customers, community and employees are of utmost importance. You can read our full statement regarding COVID-19 here. is here to fill your pantry—and your life—with wonderful flavors.

Our website represents a thoughtfully curated selection of products from our bricks-and-mortar stores in Oakland and Berkeley, California. We have tasted every single product, chatted with every producer and tested every recipe (ours is a tough job) in order to bring you some of the most delicious and special foods in the world. We serve these up with a side of interesting information so you can learn the stories behind the things you eat.

Our team is here to help, whether it’s to share cooking tips and recipe ideas, help you put together the best gift in the world or hunt down that amazing something you tasted somewhere. We are always happy to talk about food, so please don’t hesitate to get in touch.

Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday–Friday, 8am–4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.

Returns and Exchanges

Help—my item arrived broken or damaged.

If an item is damaged in transit, please contact us right away at

I don't like the product I received, can I return it?

Due to COVID-19 and in an effort to keep both our customers and our staff as safe as possible, we are not accepting returns.

Updated COVID-19 Return Policy

We are not accepting returns or exchanges at this moment in time. If you received an incorrect item or damaged product, please contact us at

Special Message About e-Gift Cards:

e-gift-cardE-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. We're sorry for an inconvenience and thank you.