Customer Service

Black Friday & Cyber Monday Weekend Sale:

Enter the codes below on the checkout page

BFCM20: $20 off orders of $100+

BFCM35: $35 off orders of $175+

BFCM50: $50 off orders of $250+ & free ground shipping

Offer details: Enter applicable BFCM code on the checkout page and receive discount according to your basket total. Each code may be used more than once on separate orders, however only one code per order is accepted. Offer only valid for online orders at May not be used for in store pickup. May not be combined with any other offer(s). Discount applied to subtotal of applicable products. Not valid on e-Gift cards. Some perishable items can only be shipped via FedEx 2nd Day or Overnight. Not valid for shipping charges, except for orders over $250. Offer begins 12:00 AM PST Friday, Nov. 24 and expires at 11:59 PM PST Monday, Nov. 27.

Special Message About e-Gift Cards:

e-gift-cardE-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. Learn how to redeem your gift card.

Promotions and Offers 

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Returns and Exchanges

Help—my item arrived broken or damaged.

If an item is damaged in transit, please contact us right away at and include a photograph of the damaged contents and the packaging.

Return Policy

We accept returns of unopened and undamaged non-perishable products within 30 days of ordering. Refunds will cover the cost of the item(s) only and do not include the return label or shipping fees. Refunds are processed within 2–3 business days.

Have more questions? Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday–Thursday, 8am–4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.