Customer Service
Free FedEx Ground Shipping Limited Offer:
Enjoy free FedEx ground shipping on orders that qualify between 9:30am PST Wednesday, July 2 and 12pm PST Tuesday, July 8, 2025. Exclusions apply: certain fresh and heat-sensitive items do not qualify. Offer only valid for online orders at markethallfoods.com and not our brick-and-mortar shop. May not be combined with any other offer(s). Not valid for in store pickup. Not valid on e-Gift cards. Market Hall Foods reserves the right to adjust or terminate the terms of this offer at any time without notice.
Special Message About e-Gift Cards:
E-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. Learn how to redeem your gift card.
Returns and Exchanges
Help—my item arrived broken or damaged.
If an item is damaged in transit, please contact us right away at info@markethallfoods.com and include a photograph of the damaged contents and the packaging.
Return Policy
We accept returns of unopened and undamaged non-perishable products within 30 days of ordering. Refunds will cover the cost of the item(s) only and do not include the return label or shipping fees. Refunds are processed within 2–3 business days.
Have more questions? Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday-Thursday, 8am-4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.
Contact our Brick-and-Mortar Shop and/or Catering Department
Looking to contact our Oakland, California retail shop located inside Rockridge Market Hall? Please call (510) 250-6005 or visit rockridgemarkethall.com. Hours are 9am-7pm PST daily.
Interested in Market Hall Catering? Please call (510) 250-6001 or visit markethallcaterers.com. Hours are Monday-Friday 9am–5pm, Saturday and Sunday 9am–3pm PST.