FAQ

I think you should carry this amazing product that I found/make.
By all means, please tell us about it. We are always on the lookout for the latest and greatest, so gather all the details and send us a note.
I have a great recipe that I want to share with you.
We would love to see it, as would our community of food lovers. Please send it on over. We also do accept deliveries of baked goods in our office . . . 
How much is shipping?
Shipping charges are based on the total amount of your purchase and the shipping method you choose. See more details on the Shipping Information page.
Do you ship internationally?
Sorry, we only ship within the United States. This includes Alaska and Hawaii (yay!), although we cannot ship perishables, like cheese, to those states (sigh). If you're ever in the Oakland or Berkeley neighborhoods, please stop by our retail stores to say hello and taste some great food. We'd love to meet you.
What forms of payment do you accept?
We accept payment in the form of debit or credit cards from the following: Visa, Mastercard, Discover or American Express. We also accept PayPal payments. You may also pay using markethallfoods.com e-Gift Cards that have been purchased from our website. If you've been gifted an e-Gift Card or have purchased one, please read below about how to redeem it.
What are your Billing Terms & Conditions?
When you place an order, a pending charge may appear on your credit card statement.
Your credit card will be charged once your order has been processed and shipped, typically within 2–3 business days following order placement.
For more information about Returns and Exchanges, please see our Returns & Exchanges page.
When will I receive my order?
Take a look at our Transit Map to determine approximately how long it will take for your package to arrive. We will also email you with a tracking number once your order has shipped. Although we wish we had special powers to control such things, we really can't do anything about delivery delays due to inclement weather or carrier malfunctions.
My order arrived damaged. What should I do?
Call or email us ASAP so we can get you a replacement and have you eating tasty goods in no time. Please provide as many detailed pictures as possible.
I am not happy with my purchase. What is your return policy?
Refer to our Updated COVID-19 Return Policy above.
If you've accidentally ordered the wrong item, no problem. We will gladly send you an exchange slip along with the correct item. If you require a return, please note that items must be returned within 30 days of purchase.
I'd like to give my friend a markethallfoods.com gift card. Do you have these?
You sound like the best kind of friend. Yes, we offer digital e-gift certificates, which are delivered via email. They are valid for online purchases only and cannot be redeemed in our brick-and-mortar stores. 
How do I use this e-gift certificate from my awesome friend?
Simply shop as usual, fill your cart with fabulous foods and enter the unique gift certificate code from your email at checkout. (The code should look something like 3BB5 A58E 7GB6 AECG.) Any remaining balance will be held, so you can use it next time you shop. Please note that our gift certificates are valid for online purchases only and cannot be redeemed in our brick-and-mortar stores.
Where can I find a coupon code for your store?
We occasionally announce exclusive deals, promotions and special offers in our newsletter. It's also pretty fun to read, if we may say so ourselves. To subscribe, please click here.
Where can I read more about your Privacy Policy and Terms & Conditions?
Find them here and here.